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Return Request Form


To return an item, please fill out this form completely. If you have problems doing so, please send an email to returns@engineersupply.com and tell us your Order Number, Name, or Email Address and as much detail that you can so we can help you. If you have not heard from us within two business days, please call.

Return Request Form


Order Information:


Order Number:   
Order Date:
Ship To Name:
Ship To Zip Code:  
Your Name: 
Your Email Address:   
Your Phone Number:   


Item to be returned:


Item Number:
Item Description:
Quantity to Return:
Reason for Return:
If damaged, did you note the paperwork before the driver left?
Would you like a replacement?
   

Comments / Questions:



RETURN POLICY

Authorized returns will be refunded in full minus a 20% restocking fee and minus shipping. Restocking fees are waived if customer places a new order of equal or greater value within 10 business days of submitting the return request form. Refunds will not be made on merchandise that is fully or partially assembled. We do recommend that you use a shipping company such as UPS or FedEx that offers a tracking feature when making a return shipment.


  • Items must be returned within 30 days of the delivery date.
  • Returns must be shipped within 10 days after we issue the RMA number to you.
  • Returned items may be subject to a 20% restocking fee, minus shipping cost.
  • Restocking fees are not charged if EngineerSupply is found to be in error.
  • Restocking fees are charged if customer refusing shipment without return authorization.
  • Restocking fees are waived if customer places a new order of equal or greater value within 10 days of submitting this return request form to us.
  • All items must be returned in the original packaging, and must be in a new-like re-sellable condition.
  • Note that any item that ships in a blister pack and the pack has been opened, these items are not eligible for return.
  • Note that Replacement Parts cannot be returned.



 

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