The Importance Of Buying From An Authorized Dealer
EngineerSupply is proud to be an Authorized Dealer for the brands that we represent. When you buy any product from an authorized dealer, you are assured of a high level of reliability and honesty. We buy directly from the manufacturers, so that you receive only factory-fresh merchandise, with a full USA based warranty. All the accessories, user manuals, operators manuals, and gear that are packed in the box by the manufacturer will be included in your orders shipment. Any rebates or special offers that are offered by the manufacturer will be honored by them in the USA.
The quality manufacturers we have partnered with have product specialists who hold regular training sessions with the EngineerSupply sales and support staff, assuring a high level of product knowledge. We have to satisfy their standards in order to become an authorized dealer. Our high level of service continues after you have made your sale. Our Customer Service Representatives can assist you with the delivery, exchange or return of your purchase.
Before you purchase from an unauthorized dealer, you should consider the following. Some unauthorized dealers sell products with the serial numbers altered, or entirely removed so that the manufacturers cannot track how they obtained these units and what channels or country they are sold in. This voids the warranty. Some unauthorized dealers sell "grey goods" or "parallel import" versions of the products. These are similar versions that were not intended for distribution in the USA. In some instances, the manufacturers will not honor the warranty or rebate offers on products that are not sold through their approved sales networks. Some of these products can have different voltages, different accessories, or instruction manuals that are not written in English. Even when the merchandise is the legitimate USA version, some unauthorized dealers will take accessories (such as an AC adapter) out of the sealed carton, and sell them to you separately at an additional cost. Some dealers will sell refurbished products without informing you of this. Please be aware of these potential pitfalls and buy from an authorized dealer.
In an industry where websites and companies come and go, EngineerSupply has been serving private and public organizations for over 16 years. We will be here after you have made your purchase, while many others will be a memory. When you buy from us, you do so with peace of mind.
EngineerSupply is an authorized dealer for engineering products, surveying supplies, blueprint storage, construction tools, and most tools related to the Architectural, Engineering, and Construction Industry. We sell and support major brand names of engineering supplies like Bosch, CST/berger, Crain, Seco, Sokkia, Safco, Mayline, Pentax, Scalex, Schonstedt, Stanley Tools, Rolatape, Rotolite, Planix, Pipehorn, Ridgid, Martin Yale, Leica, Lufkin, Hewlett Packard, Dunham and Morrow Pipe and Utility Location Equipment, Diazit, David White, Calculated Industries, Alvin, Calcomp, Artograph, Neolt, Advanced Organizing Systems, Johnson Level, AcculinePro, Dahle, and more. If you would like to review some of the brands we sell and support, please view our "Shop Engineering Supplies by Brand Name page".