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Account Login
Log in and View your Order Status, Tracking Number, and Order History Here
Please note you cannot edit an order once it has been submitted. If you need changes made or have questions, please contact us.

How to Order From EngineerSupply
How to Order and Pay Online
How to Order Using a Purchase Order

Frequently Asked Questions
Click here to view our list of FAQ's There's a good chance you'll find the answer to your question here.

After Hours? Prefer Email over Phone? Email Customer Service Department
Submit a New Ticket by clicking the link below. Our response time is generally 1 to 2 hours on work days. When writing, please include your order number if you have ordered from us already, the email address that you used to place the order, or any detailed information or questions that will help us quickly find the answer to your question.
Submit a New Support Ticket by Clicking Here
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Write Us
EngineerSupply
21430 Timberlake Rd, Unit 349
Lynchburg, VA 24502
Please do not ship returns to this address. If you have a return, please read below.

Call Us Toll-Free
Our Phone Number: 800-591-8907 (Our Phone Hours are 8:00am-to-5:00pm, Monday-Friday, Eastern Standard Time)

Fax Us
Our Fax Number: 206-888-4899

Returns and Exchanges
We have multiple warehouse locations so Please DO NOT SHIP Returns to our Headquarters Location. You MUST get approval from us before attempting any return. ANY UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.

Once we approve a return, we will provide instructions and provide you with a RMA# (Return Merchandise Authorization Number). Any returning shipment must have a RMA# highly visible on the exterior of the package (use a magic marker to write the RMA# on the outside of the returning box). Merchandise will be inspected upon receipt, and a refund will be issued for merchandise that can be returned to inventory and resold. Returned merchandise must arrive in new, unused condition in the original packaging materials.

Authorized returns will be refunded in full minus a 20% restocking fee and minus shipping. Restocking fees are waived if customer places a new order of equal or greater value within 10 business days of submitting the return request form. Refunds will not be made on merchandise that is fully or partially assembled. We do recommend that you use a shipping company such as UPS or FedEx that offers a tracking feature when making a return shipment.

To make a Return or Exchange, or if your Shipment was Damaged, Read our Return Policy and begin the process click our Return Form here.

Additional Information and Help

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Custom Quotes or Bids
Need a Bid or Quote for a Large Order? Please Contact Us via Email, Phone, or Fax

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