Ships by Truck

If you're reading this page, then you probably got here by viewing a product page first. If the product page says "Ships by Truck", then this page will apply.

Whenever possible, EngineerSupply ships via a ground carrier (such as UPS or FedEx). But, large or heavy items must be shipped by truck freight (semi-trailer or flat-bed). The item can only be shipped by ground services. This means that expedited services are not available for this particular product.

Lift-Gate Truck

A LIFT-GATE TRUCK IS REQUIRED IF YOU DO NOT HAVE A LOADING DOCK. Trucks with lift-gates can be arranged to move your products from the bed of the truck to the ground, at which point you will be responsible for moving the product inside yourself. You will see this optional service as a choice on the product page for any product that ships by truck. If your location requires a lift-gate truck and you do not request the service, you can be charged a re-delivery fee since the trucking company will be required to return to their dispatch location, and switch trucks.

Inside Delivery

Another optional service is "inside delivery". You will see this optional service as a choice on the product page for any products that ship by truck. Inside delivery means the shipping company delivery drivers will unload the products and move them just inside the most logical or closest entrance to your building. If products need to be carried further, for example up a flight of stairs, we recommend you ask the delivery drivers if they can do so for an extra fee (which you pay to them directly), or you contact a moving company local to your area (try the Yellow Pages) and pay them to move the product perhaps the day after the delivery occurs.

Special Requests
Please note that any special requests by customer at the time of delivery will not be paid for by EngineerSupply.

Shipping Carriers
The carriers we use will usually call you a day or two prior to the actual delivery date and schedule the delivery, making sure someone is there to sign for the delivery. If you schedule a delivery date and time, and then fail to be there at the time of the delivery, you can possibly get charged for a redelivery fee. Also, if they arrive without a lift-gate truck and your location requires it, you can be charged a redelivery fee since the trucking company will be required to return to their dispatch location, and switch trucks.

Inspection and If There is Damage
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery before the delivery truck leaves. We recommend that you take the time to open the box and inspect for concealed damage while the truck driver waits. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign, and refuse shipment. This simply insures that if there is any damage, it will be easy to take care of the problem. It's possible that if you fail to mark DAMAGED on the paper that the shipping company asks you to sign at delivery time, they will not want to agree that the damage was caused during shipment.

Shipment Times
For any product that ships by truck, please allow more time for delivery to occur (approximate 7 additional business days). This is due to freight companies that have LTL (less-than-truckload) shipments can take a little more time getting loads loaded and unloaded than a carrier like UPS. UPS typically can move faster since the boxes they deliver are smaller in size. Truck shipments are big and can add a little more time to the process. If you have any questions regarding shipping, please contact us prior to ordering.

Customer Communication with Shipping Company
In regards to shipment date and times that are pre-arranged with the shipping company contacting customer to arrange delivery date and times, if customer fails to assist in scheduling a delivery from a shipping company, and the shipping company cannot deliver due to lack of cooperation from customer, sometimes a redelivery fee, and/or storage fee can be charged by the shipping company to us, which we will pass along to you the customer. This means that you should make yourself available to be contacted, and be willing to return calls back to shipping companies and cooperate in setting up a common date and time for the delivery to occur.